Q&A's

 

Why buy from Kitty Butler Ltd? ...

We are a trustworthy, knowledgeable team who have worked hard to build an excellent reputation with both sellers and buyers. We source and hand-pick only the best items. All items are guaranteed authentic. If we are ever in doubt we use the fantastic services of authenticate4u.com,  Etinceler.com, caroldiva.com & bababebi.com all of which are PayPal  approved.

Why sell with us? ...

We can help you de-clutter your wardrobe and profit from your unwanted designer clothing, shoes and accessories. With years of experience in the designer fashion resale market we really will turn your no longer wanted items into cash.

We sell your items via our website, Buy My Wardrobe and also to an extensive private client database. Your items will be available for sale at two web locations and will be offered to our global audience of customers 24 hours a day.

What items do you accept? ...

We specialise in the very best designer names including  Dior, Jimmy Choo to name a few. We also sell premium high street brands such as Whistles, Karen Millen, Jaeger etc.

How do you price my items? ...

When pricing items we work on several factors including original retail price, item desirability, item condition and current market value, which we research prior to putting your items for sale. We consistently achieve excellent prices and work hard to ensure your items are presented at their best.

How can I get my items to you? ...

We are UK based and can collect within the North West area (Manchester, Cheshire, Lancashire & Merseyside.) If you are outside of our collection zone we can advise you on the best way to get your items to us. We aim to fit in around your lifestyle and time constraints.

How long does it take and how will I be paid? ...

It really does vary.  All items are logged onto our system and are usually listed within one week of receipt. Some items can sell within days, other items take a little longer to find the right home.  Once your item has sold you will receive payment approx 14 -21 days after the buyer has paid.

How long do you keep items for? ...

We usually keep items for up to four months. After that period of time you can either have your unsold items returned or donated to charity.

What are your commission rates? ...

Our rates are just 40% of the final sale price so you receive 60% - no hidden fees or listing costs!! Please contact us if you wish to discuss

 

Do you purchase items outright? ...

Occasionally we do offer to purchase items direct. We are happy to discuss any items you wish to sell outright.  Please contact us.

Where are you based? ...

We are based in the market town of Ormskirk. We offer a pickup service within the North West including Cheshire, Manchester, Lancashire & Merseyside.

Can I drop off to you? ...

Yes, we offer a drop off service we are fully flexible on drop off times.  Please contact us to arrange an appointment.

Please do contact us if you have any further questions - Paula 07939 657 190

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