Q&A's
Why buy from Kitty Butler Ltd? ...
We are a trustworthy, knowledgeable team who have worked hard to build an excellent reputation with both sellers and buyers. We source and hand-pick only the best items. All items are guaranteed authentic. If we are ever in doubt we use the fantastic services of authenticate4u.com, LegitGrails, caroldiva.com & bababebi.com all of which are PayPal approved.
We can help you de-clutter your wardrobe and profit from your unwanted designer clothing, shoes and accessories. With years of experience in the designer fashion resale market we really will turn your no longer wanted items into cash.
We sell your items via our website, numerous resale platforms and also to an extensive private client database. Your items will be available for sale to to our global audience of customers 24 hours a day.
We specialise in the very best designer names including Hermes, Dior, Chanel, Jimmy Choo to name a few. We also sell premium high street brands such as Whistles, Karen Millen, Jaeger etc.
How do you price my items? ...
When pricing items we work on several factors including original retail price, item desirability, item condition and current market value, which we research prior to putting your items for sale. We consistently achieve excellent prices and work hard to ensure your items are presented at their best.
You will received a copy of estimated resale prices. These are estimates and you will need to deduct commission rates from these prices.
How can I get my items to you? ...
We are UK based and can collect within the North West area (Manchester, Cheshire, Lancashire & Merseyside.) If you are outside of our collection zone we can advise you on the best way to get your items to us. We aim to fit in around your lifestyle and time constraints.
How long does it take and how will I be paid? ...
It really does vary. All items are logged onto our system and are usually listed within one week of receipt. Some items can sell within days, other items take a little longer to find the right home. Once your item has sold you will receive payment approx 28 days after the buyer has paid or item has been delivered to buyer.
How long do you keep items for? ...
We usually keep items for up to four months. After that period of time you can either have your unsold items returned or donated to charity.
We do ask to keep items for a minimum period of 8 weeks. If you prefer a shorter time period this must be agreed at pick up of items.
What are your commission rates? ...
Our rates are just 35% of the final sale price so you receive 65% - no hidden fees or listing costs!! Please contact us if you wish to discuss
Do you purchase items outright? ...
Occasionally we do offer to purchase items direct. We are happy to discuss any items you wish to sell outright. Please contact us.
We are based in the market town of Ormskirk. We offer a pickup service within the North West including Cheshire, Manchester, Lancashire & Merseyside.
Yes, we offer a drop off service we are fully flexible on drop off times. Please contact us to arrange an appointment.
Please do contact us if you have any further questions - Paula 07939 657 190